Cloudbrook

Privacy Policy

Effective 2026-11-05

This policy explains how Cloudbrook SPA Smart Booking handles information. We do not sell personal information.

1. Information collected

  • From the business: spa name, phone, address, hours, services and prices, staff names and schedules, cancellation policy, AI settings.
  • About clients: name, mobile number, email, preferred language, booking history, time of policy acceptance, and card brand and last four digits. Full card numbers are handled by the payment processor and never stored by the Service.
  • Activity log: who did what and when, for security and records.
  • What you send to the AI: text and photos (such as a menu photo).

2. Where data is stored

In the beta, all data is stored only in your current device’s browser storage. It is not uploaded to our servers and we cannot see it. Clearing browser data, switching devices or using My Spa › Start over removes it, so export a backup if needed.

3. AI processing

When you use the AI assistant, photo reading or the AI phone simulation, your request and the business and booking details needed to complete it are processed by Claude, an AI service provided by Anthropic, to generate a response. Please don’t enter unnecessary sensitive information such as full card numbers, government ID numbers or health conditions.

4. How it’s used

Only to provide booking, scheduling, reminder and payment features; show statistics; handle your AI requests; keep the Service secure and prevent abuse; and comply with law.

5. Sharing

We do not sell or rent personal information or use it for third-party advertising. We share it only with service providers as needed to run the Service (in the live version, payment, texting, voice and AI providers), or when required by law.

6. Text messages

Appointment texts are sent only after a client provides a mobile number and consents. Clients can reply STOP at any time to opt out, or HELP for help. Mobile numbers and text-messaging consent are not shared with third parties for marketing.

7. Retention and deletion

Data is kept until the business deletes or clears it. Clients who want to see, correct or delete their information should contact the business they booked with, which can edit or export it in the Service. You can also contact us at the email below.

8. Security

We use reasonable measures to protect information, but no system is completely secure. Use a screen lock on your phone and give staff only the access they need.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information.

10. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information. Contact us at the email below and we will respond within a reasonable time.

11. Changes and contact

We may update this policy and will notify you in the Service. Contact: Cloudbrook LLC (in formation) · cloudbrook.app · [email protected]

隐私政策

生效日期：2026-11-05

本政策说明「云水SPA智能预约」如何处理信息。我们不出售个人信息。

1. 收集哪些信息

  • 店家提供的：店名、电话、地址、营业时间、服务与价格、员工名字与排班、取消政策、AI 设置。
  • 客人的：姓名、手机号、邮箱、偏好语言、预约记录、同意取消政策的时间，以及银行卡的品牌和后四位。完整卡号由支付机构处理，本服务不保存。
  • 操作记录：谁在什么时间做了什么操作，用于安全和查证。
  • 你发给 AI 的内容：文字和照片（如菜单照片）。

2. 信息存放在哪里

测试版的所有资料只保存在你当前设备的浏览器本地存储中，不会上传到我们的服务器，我们也看不到。清除浏览器资料、换设备或在「店铺 › 重新开始」中清空，资料都会消失，请自行导出备份。

3. AI 处理

使用 AI 助手、读照片或模拟 AI 电话时，你的这条请求以及完成任务所需的店铺和预约信息，会通过 Claude（Anthropic 提供的人工智能服务）处理以生成回答。请不要输入不必要的敏感信息，例如完整卡号、身份证件号码或健康状况。

4. 用途

仅用于：提供预约、排班、提醒和收款等功能；显示统计；处理你的 AI 请求；安全与防止滥用；遵守法律。

5. 分享

我们不出售、不出租个人信息，也不用于第三方广告。仅在提供服务所必需时与服务商共享（正式版中如支付、短信、语音、AI 服务商），或在法律要求时提供。

6. 短信

只有在客人提供手机号并同意后才发送预约相关短信。客人可随时回复 STOP 退订，回复 HELP 获取帮助。我们不会将手机号或短信同意信息分享给第三方用于营销。

7. 保存期限与删除

资料保存至店家删除或清空为止。客人如需查看、更正或删除自己的信息，请联系预约的店家；店家可在本服务中修改或导出。也可通过下方邮箱联系我们。

8. 安全

我们采取合理措施保护信息，但任何系统都无法保证绝对安全。请为你的手机设置锁屏密码，并只让需要的员工使用相应权限。

9. 儿童

本服务不面向 13 岁以下儿童，我们不会有意收集其个人信息。

10. 你的权利

视你所在地法律，你可能有权访问、更正、删除或导出你的个人信息。请通过下方邮箱联系，我们会在合理时间内回复。

11. 政策更新与联系

我们可能更新本政策，并在本服务内提示。联系：云水科技 Cloudbrook LLC（筹备中） · cloudbrook.app · [email protected]