Cloudbrook

Terms of Service

Effective 2026-11-05 · Version 2026-11-05

1. Acceptance

These Terms are an agreement between you (the business or person using the software, “you”) and Cloudbrook LLC (in formation) (“we”, “us”) for use of Cloudbrook SPA Smart Booking (the “Service”). By accepting or using the Service you agree to these Terms and our Privacy Policy. If you accept on behalf of a company, you confirm you are authorized to do so.

2. Beta service

The Service is a beta for evaluation and feedback. Online payments and charges, text messages, emails and AI phone answering are currently simulated: no real charges are made and nothing is actually sent. Data is stored only in your current device’s browser. Beta features may change, be interrupted or end at any time.

3. License and trial

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service internally for the business you operate. Trial versions stop working at the expiry time shown in the app. All rights not expressly granted are reserved.

4. Your responsibilities

  • Provide accurate business, staff, pricing and policy information and keep it current.
  • Comply with all applicable federal, state and local laws, including massage therapy and business licensing, consumer protection, posting of prices and cancellation terms, anti-discrimination, labor and tax, text-message and telemarketing rules (such as the U.S. TCPA), and call-recording laws.
  • You set, and are responsible to your clients for, your cancellation, no-show and deposit policies, and must make sure clients see and accept them before any charge.
  • Manage staff access appropriately; you are responsible for your staff’s use of the Service.
  • Keep your devices and sign-ins secure; you bear losses caused by lost devices or others using them.

5. Prohibited use

You may not use the Service for any illegal activity or service, sexual services or sex trafficking, harassment, fraud or impersonation, unsolicited marketing texts or spam, uploading malicious code, reverse engineering, copying or reselling the Service, or infringing others’ rights. We may terminate access immediately for violations.

6. Client data

Client information you enter or collect (names, phone numbers, emails, booking history, etc.) belongs to you. You are its controller and are responsible for obtaining clients’ consent and protecting it. You can export it at any time. We process it only to provide the Service, as described in the Privacy Policy.

7. Fees and payments

The beta is free. Subscription, call-minute and text-message fees for the live version will be disclosed and agreed before any charge. In the live version, card processing is handled by a third-party processor (such as Stripe) under its own terms; we do not store full card numbers. Cancellation fees, no-show fees and deposits charged to clients are your decision and responsibility, including handling disputes and refunds.

8. AI features

The AI assistant and AI phone receptionist are powered by third-party AI models and may be inaccurate or incomplete. Verify important details (times, prices, charges, schedules) before confirming. The AI does not provide medical, legal or tax advice. The AI phone tells callers it is an AI assistant and that the call may be recorded; you are responsible for meeting local requirements on call recording and AI disclosure (Illinois requires the consent of all parties to record).

9. Third-party services

The Service may use or connect to third-party services (payments, texting, voice, AI models, fonts), which are governed by their own terms and privacy policies. We are not responsible for their availability or conduct.

10. Intellectual property

We own all rights in the Service and its name, logo, design, text and code. We may use your feedback and suggestions to improve the Service without obligation to you.

11. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and uninterrupted or error-free operation.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, revenue, data or goodwill, missed or double bookings, or client or chargeback disputes. Our total liability relating to the Service is limited to the amount you paid us in the 12 months before the claim; during the beta that amount is zero.

13. Indemnity

You will defend, indemnify and hold us harmless from third-party claims arising from your breach of these Terms or the law, your services, your cancellation and fee policies, or your staff’s conduct.

14. Termination

You may stop using the Service at any time and clear your data in My Spa › Start over. We may suspend or end the Service if you breach these Terms or when the beta ends. Sections 6 and 10–15 survive termination.

15. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules. Disputes will first be discussed in good faith by email; if unresolved, the state or federal courts located in Cook County, Illinois have jurisdiction.

16. Changes

We may update these Terms and will notify you in the Service. Continued use after a material change means you accept it.

17. Contact

Cloudbrook LLC (in formation) · Chicago, Illinois, USA · cloudbrook.app · [email protected]

服务条款

生效日期：2026-11-05 · 版本 2026-11-05

1. 接受条款

本条款是你（使用本软件的店家或个人，“你”）与 云水科技 Cloudbrook LLC（筹备中）（“我们”）之间关于使用「云水SPA智能预约」（“本服务”）的协议。点击同意或使用本服务，即表示你已阅读、理解并同意本条款及《隐私政策》。如代表公司同意，你保证有权代表该公司。

2. 服务说明（测试版）

本服务目前为测试版（Beta），用于体验和收集意见。在线收款与扣款、短信、邮件和 AI 电话接听目前均为模拟功能，不会产生真实扣款或真实发送。资料只保存在你当前设备的浏览器中。测试版功能可能随时变更、中断或停止。

3. 授权与试用期

我们授予你一项有限、非独占、不可转让、不可再授权、可撤销的许可，仅供你为自己经营的店铺内部使用本服务。试用版在页面显示的到期时间自动停用。除本条款明确授予的权利外，所有权利均由我们保留。

4. 你的责任

  • 提供真实、准确的店铺、员工、价格和政策信息，并及时更新。
  • 遵守所有适用的联邦、州和地方法律，包括但不限于：按摩治疗执照与营业执照、消费者保护、价格与取消政策的公示、反歧视、劳动与税务、消息与电话营销（如美国 TCPA）以及通话录音法规。
  • 你自行制定并对客人负责你的取消、爽约、定金政策，并确保客人在付款前清楚看到并同意。
  • 妥善管理员工账号与权限，对你的员工使用本服务的行为负责。
  • 保管好你的设备与登录信息；因设备丢失或他人使用造成的损失由你承担。

5. 禁止用途

不得将本服务用于：任何违法活动或违法服务，色情或性交易，骚扰、欺诈或冒充他人，发送未经同意的营销短信或垃圾信息，上传恶意代码，反向工程、破解、复制或转售本服务，或侵犯他人权利。违反者我们可立即终止服务。

6. 客户资料

你输入或收集的客人资料（姓名、电话、邮箱、预约记录等）归你所有，你是这些资料的控制者，负责依法取得客人同意并妥善保护。你可随时导出。我们只为提供本服务处理这些资料，详见《隐私政策》。

7. 费用与付款

测试期间免费。正式版的订阅费、通话分钟费和短信费将在收费前另行明示并经你同意。正式版的银行卡处理将由第三方支付机构（如 Stripe）完成，受其条款约束；我们不保存完整卡号。向客人收取的取消费、爽约费和定金由你决定并由你负责，包括处理客人的申诉与退款。

8. AI 功能

AI 助手和 AI 电话前台由第三方人工智能模型提供支持，回答可能不准确或不完整。重要信息（时间、价格、扣款、排班）请在确认前自行核对。AI 不提供医疗、法律或税务建议。AI 电话会告知来电者其为 AI 助理且通话可能被录音；你负责确认所在地关于通话录音与 AI 告知的法律要求（伊利诺伊州要求通话各方同意才能录音）。

9. 第三方服务

本服务可能使用或连接第三方服务（如支付、短信、语音、AI 模型、字体）。第三方服务受其各自条款与隐私政策约束，我们不对其可用性或行为负责。

10. 知识产权

本服务及其名称、标识、设计、文字和代码的所有权利归我们所有。你提出的意见与建议，我们可以免费用于改进本服务。

11. 免责

在法律允许的最大范围内，本服务按“现状”和“现有”提供，不附带任何明示或默示的保证，包括适销性、特定用途适用性、准确性、不中断或无错误的保证。

12. 责任限制

在法律允许的最大范围内，我们不对任何间接、附带、特殊、后果性或惩罚性损失负责，包括利润、营业额、资料或商誉损失、错过或重复的预约、客人争议或扣款纠纷。我们对与本服务有关的全部责任总额，以你在索赔前 12 个月内实际支付给我们的费用为上限；测试期间该金额为零。

13. 赔偿

因你违反本条款或法律、你的店铺服务、你的取消与收费政策或你的员工行为而引起的第三方索赔，你同意为我们辩护、赔偿并使我们免受损害。

14. 终止

你可随时停止使用并在「店铺 › 重新开始」中清除资料。如你违反本条款，或测试版结束，我们可暂停或终止服务。终止后，第 6、10–15 条继续有效。

15. 适用法律与争议

本条款适用美国伊利诺伊州法律（不含其冲突法规则）。争议应先通过邮件友好协商；协商不成的，由伊利诺伊州库克县有管辖权的法院管辖。

16. 条款变更

我们可能更新本条款，并在本服务内提示。重大变更后继续使用即视为接受。

17. 联系我们

云水科技 Cloudbrook LLC（筹备中） · 美国伊利诺伊州芝加哥 · cloudbrook.app · [email protected]